EEMS Technical Support
DSI is pleased to offer comprehensive and timely technical support to all our EE Modeling System customers, including users of our free Demo software. Two different levels of support are available, depending on the type of user.
Basic Support
Basic Support provides all our Demo and Monthly Professional EEMS users* with direct access to our support email address at [email protected] for general inquiries, as well as our bug submission tool to submit reports of errors and potential bugs. Users can expect responses to questions within 3-4 business days. Basic Support will be there to help if you experience any issues with the software itself but does not cover model-specific questions or consultations on your project.
* Perpetual License EEMS users who do not maintain an Annual Maintenance Plan also have access to Basic Support.
Priority Support
Priority Support is for our Annual Subscription customers (Annual Professional or Annual Business) and Perpetual License holders who maintain an Annual Maintenance Plan. It includes all of the features of Basic Support plus priority treatment of questions submitted through our email system, and direct phone access to senior engineers for questions. Annual Subscription and Annual Maintenance Plan users can expect responses within 1-2 business days. In addition to faster response turnaround times, Priority Support also includes up to 20 hours per year of model-specific consultation time with a DSI engineer. The 20 hours can be used on one project or across different projects during the year. Our EEMS experts can quickly and efficiently identify modeling errors and make recommendations to increase your model accuracy and success.